How to Order

  1. How can I view pricing on the website?

    You must be registered with a current Paragon account in order to view pricing and have access to the full site.

  2. What are the requirements to become a Paragon customer?

    Paragon offers its products “WHOLESALE TO THE TRADE ONLY” to retailers and design professionals. Prospective customers may register online by clicking here. A copy of your current Resale Tax Certificate and Business License are required to setup an account.

  3. Is there a minimum order requirement?

    Domestic minimum order is $500 for initial order and $300 for reorders; International is $500 for all orders. Wall décor, lamps and accessories can be combined to meet minimum order requirements. Any order accepted below minimum will be subject to a $25 fee and we are not responsible for any damages that occur in shipping. Minimum order required for each shipping location. Items must be ordered in multiples of the pack quantity listed. Please specify quantity, item and price to ensure accurate shipment.

  4. How long will it take for my order to be shipped?

    Normal shipping time is 4 weeks from receipt of order. Kinder-Harris items can be an additional 2 weeks, due to the hand finishing of the product. All items are manufactured after payment terms are approved. Every effort is made to ship orders complete. Items out of stock must be reordered on a future order meeting the minimum order amount. Expedited production may be available for an additional charge.

  5. What are Paragon’s payment terms?

    Domestic Accounts:New Accounts - Net 30 day terms are available subject to approval of credit application containing 3 trade references and legal documentation for verification of business.
    Established Accounts - Net 30 credit terms are subject to prior payment history with our company.

    International Accounts: Initial order requires full payment in advance before order is scheduled for production and built. Payment terms for subsequent orders will be determined by our Credit Department.

    COD Shipments – COD orders are accepted. However, COD shipments do not qualify for any available freight discounts from the transportation carriers and additional COD fees will be added to inbound freight charges.

    Credit Cards – Visa, Mastercard and American Express are accepted and charged the day of shipping. Invoices with terms paid by credit card more than 10 days past the invoice date will be charged 2.5% of invoice total.

    We do not ship to accounts with a past due balance.

  6. What are my shipping/delivery options?

    Shipments are sent by common carrier.
    FOB Albertville, Alabama, 35950 USA.
    Freight is prepaid and added to the invoice. Additional charges for residential delivery or other special carrier services will be included if known at invoicing. Otherwise, these charges may be assessed and charged after delivery and initial invoicing. In the absence of routing instructions, we use the carrier deemed best by our shipping department. We do not ship UPS or FXG.

  7. What is Paragon’s return policy?

    All claims should be made within 10 business days after receipt of goods. Should you receive a defective or damaged product, click here to fill out our online claim form or you may email service@paragonpg.com. Prior approval must be received from our Customer Care Center before any returned merchandise will be accepted. A 15% restocking fee will apply for all non-authorized returns.

    The carrier is responsible for delivering our product to you in good condition. Please inspect shipment for damages and note them on freight bill.

  8. Are the prices shown on the website wholesale?

    Yes. Wholesale prices are listed by item number (includes frame) and priced per each unit in US dollars. Item numbers that contain two or more assorted units is termed a pack (PK). Total price of the item number is derived by multiplying pack quantity by individual unit price. Prices are subject to change without notice.

  9. Do the dimensions listed include framing?

    Sizes listed are overall and include the frame. All items are rounded to the nearest inch. Decorative mirrors, lamps and accessories are rounded to the nearest inch of the tallest and widest point of the item.

  10. Can I choose a different frame or mat for an item?

    Products are available only as shown. We reserve the right to substitute or slightly modify designs without notice. Custom styling is available for order quantities of 10 or more of the same item. Please email hospitality@paragonpg.com or visit our hospitality page for details.

  11. Do you have products that may be placed outdoors?

    Only items marked “outdoor” or “weatherproof” may be positioned outdoors. All pieces should be sprayed with a clear acrylic on a yearly basis.

  12. Do items include a UPC Bar Code?

    All Paragon items comply with Universal Product Code (UPC) numbering standards. In items sold as packs, each individual unit will have the same UPC number. Each unit comes with a Product/UPC bar code label.

  13. Are your items American made?

    Paragon is proud to be an American owned company and domestic manufacturer. Approximately 90% of Paragon’s wall décor products, are assembled in the United States in Albertville, AL, using both domestic and globally sourced components.

  14. Do you sell to hospitality clients?

    Yes. We offer a variety of specialized services including custom designs. Please email hospitality@paragonpg.com or visit our hospitality page for details.

  15. Do you offer security hardware?

    Yes, use #1000 to order. Security hangers will be installed in lieu of standard hanging hardware. Security hardware pricing is based on a per picture basis and must be ordered based on the total number of pieces ordered.

  16. Do you offer clear acrylic instead of glass?

    Yes. We do have clear acrylic available for an additional charge. Please contact hospitality@paragonpg.com.

  17. Can I offer your products for sale through the internet?

    Internet retailers are approved on an individual basis. Click here for Authorized Internet Retailer Application. Once we have received your completed form, you will be contacted via email regarding approval. If approved we provide a detailed list of Authorized Internet Retailer shipping procedures and additional charges where applicable.