For your convenience, we've outlined some of the questions we are asked most often. If you can't find the answer to your question here, please Contact Us. 1. What are the requirements to become a Paragon customer? 2. Is there a minimum order requirement? 3. How long will it take for my order to be shipped? 4. What are Paragon's payment terms? 5. What are my shipping/delivery options? 6. What is Paragon's return policy? 7. Do the dimensions listed include framing? 8. Can I choose a different frame or mat for an item? 9. Do items include UPC codes? What are the requirements to become a Paragon customer? Paragon offers its products "WHOLESALE TO THE TRADE ONLY" to retailers of home accessories or interior design professionals. Required credentials include a Resale Tax Number, Federal ID#, and a Business License. Is there a minimum order requirement? Yes, Minimum order domestic is $500.00 for initial and $300 for reorders; International is $500.00 for initial and reorders. SURCHARGE TO PROCESS ORDERS BELOW MINIMUM IS NOT AVAILABLE. We require a minimum order for each shipping location. All items must be ordered in multiples of the pack quantity listed. Be sure to specify quantity, item number and price to insure prompt and accurate shipment. How long will my order take? NORMAL SHIPPING TIME IS FOUR WEEKS from receipt of order with approved payment terms. Every effort is made to ship each order complete. Items out of stock must be reordered on a future order meeting the minimum order amount. What are Paragon Picture Gallery's payment terms? All items are manufactured to order after payment terms have been approved. NEW DOMESTIC ACCOUNTS - Net 30 day terms are available subject to approval of credit application containing three trade references, bank name and legal documentation for verification of business. ESTABLISHED DOMESTIC ACCOUNTS - Net 30 credit terms are subject to prior payment history with our company. INTERNATIONAL ACCOUNTS - Initial order requires full payment in advance before order is scheduled for production. Payment terms for subsequent orders will be determined by our Credit Department. COD SHIPMENTS - COD orders are accepted. However, COD shipments do not qualify for any available freight discounts from the transportation carriers and additional COD fees will be added to inbound freight charges. CREDIT CARDS - Visa and Mastercard credit cards are accepted. Inquire for details. What are my shipping/delivery options? Shipments are sent by common carrier - FOB Albertville, Alabama, USA. Residential delivery or other charges for special carrier services may be additional. In the absence of routing instructions, we will use our best judgment deciding which carrier to use. We do not ship by UPS or other small package carriers. What is Paragon Picture Gallery's return policy? ALL CLAIMS SHOULD BE MADE WITHIN 10 BUSINESS DAYS AFTER RECEIPT OF GOODS. Should you receive a defective product, please call our Customer Care Department for instructions. Prior approval must be received from us before any returned merchandise will be accepted. Do the dimensions listed include framing? Yes, all picture and decorative mirror dimensions are rounded to the nearest inch INCLUDING frame. The decorative mirrors are rounded to the nearest inch of the tallest and widest part of the frame. Can I choose a different frame or mat for an item? Products are only available with the mat and moulding shown in the catalog. We reserve the right to substitute for materials that are out of stock. Custom styling is available for order quantities of ten or more of the same item. Please call our Contract Department for details. Do items include UPC codes? Yes, all items in the Paragon product line comply with Universal Product Code (UPC) numbering standards. The 12-digit UPC number for each item number is shown in the price list. For items sold as packs, each individual unit will have the same UPC number. The UPC bar code is included on the product label on the back of each unit.