Normal shipping time is 4 weeks from receipt of order. Kinder-Harris items can be an additional 2 weeks, due to the hand finishing of the product. All items are manufactured after payment terms are approved. Every effort is made to ship orders complete. Items out of stock must be reordered on a future order meeting the minimum order amount. Expedited production may be available for an additional charge.
Shipments are sent by common carrier.
FOB Albertville, Alabama, 35950 USA.
Freight is prepaid and added to the invoice. Additional charges for residential delivery or other special carrier services will be included if known at invoicing. Otherwise, these charges may be assessed and charged after delivery and initial invoicing. In the absence of routing instructions, we use the carrier deemed best by our shipping department. We do not ship UPS or FXG.
We do not ship to accounts with a past due balance.
All claims should be made within 10 business days after receipt of goods. Should you receive a defective or damaged product, click here to fill out our online claim form or you may email firstname.lastname@example.org. Prior approval must be received from our Customer Care Center before any returned merchandise will be accepted. A 15% restocking fee will apply for all non-authorized returns.
The carrier is responsible for delivering our product to you in good condition. Please inspect shipment for damages and note them on freight bill.