Normal shipping time is 4 weeks from receipt of order with approved payment terms. The Studio items are hand finished and take up to 6 weeks. Expedited production may be available for an additional charge. Every effort is made to ship orders complete. Items out of stock must be reordered on a future order meeting the minimum order amount.
Shipments are sent by common carrier.
FOB Albertville, Alabama, 35950 USA.
Freight is prepaid and added to the invoice. Additional charges for residential delivery or other special carrier services will be included if known at invoicing. Otherwise, these charges may be assessed and charged after delivery and initial invoicing. In the absence of routing instructions, we use the carrier deemed best by our shipping department.
Please see our Freight Chart below for shipping costs.
All claims should be made within 10 business days after receipt of goods. Should you receive a defective or damaged product, click here to fill out our online claim form or you may email firstname.lastname@example.org. Prior approval must be received from our Customer Care Center before any returned merchandise will be accepted. A 15% restocking fee will apply for all non-authorized returns.
The carrier is responsible for delivering our product to you in good condition. Please inspect shipment for damages and note them on freight bill.