Question 1

What are the requirements to become a Paragon customer?

Accepted Answer

Paragon offers its products "WHOLESALE TO THE TRADE ONLY" to retailers and design professionals. Prospective customers may register online.

Question 2

Is there a minimum order requirement?

Accepted Answer

Minimum order/reorder $400. Minimum order required for each shipping location.Any order accepted below minimum will be subject to a $40 fee.

Question 3

How long will it take for my order to be shipped?

Accepted Answer

Standard shipping time is 6 weeks from receipt of order with approved payment terms. The Studio items are hand finished and take an additional week. Expedited production may be available for an additional fee. Every effort is made to ship orders complete. Items out of stock must be reordered on a future order meeting the minimum order amount.

Question 4

What are Paragon’s payment terms?

Accepted Answer

Net 30 Credit Terms:Net 30 credit terms are available with approved credit and timely payment history with our company. New accounts are subject to approval of credit application and legal documents for verification of business.  Please note: Paragon is unable to ship to accounts with a past due balance.  International Accounts:Initial order requires full payment in advance before order is scheduled for production and built. Payment terms for subsequent orders will be determined by our Credit Department.  Credit Cards:Visa, MasterCard and American Express are accepted and charged the day of shipping. Please note: invoices with terms paid by credit card more than 10 days past the invoice date will be charged 2.5% of invoice total.  Beginning January 1, 2026, a credit card convenience fee of 3% will be applied to all transactions.

Question 5

How will it ship?

Accepted Answer

Shipments are sent by commer carrier.FOB Albertville, Alabama, 35950 USA.  Freight is prepaid and added to the invoice.Liftgate $40 (commercial address - no dock)Residential Delivery $60 (includes liftgate).  In the absence of routing instructions, we use the carrier deemed best by our shipping department.  Flat rate freight chart is available to customers after login.

Question 6

Are the prices shown on the website wholesale?

Accepted Answer

Yes. Wholesale prices are listed by item number and priced per unit in US dollars. Item numbers that contain multiple pieces are termed a set and sold as one unit. Prices are subject to change without notice.

Question 7

When is Paragon closed for holidays?

Accepted Answer

April 18, 2025May 26, 2025June 30- July 7, 2025September 1, 2025November 27-28, 2025December 24, 2025 - January 2, 2026

Question 8

How can I view pricing on the website?

Accepted Answer

You must be registered with a current Paragon account in order to view pricing and have access to the full site.

Question 9

Do the dimensions listed include framing?

Accepted Answer

Sizes listed are overall and include the frame. All items are rounded to the nearest inch. Decorative mirrors, lamps and accessories are rounded to the nearest inch of the tallest and widest point of the item.

Question 10

Can I choose a different frame or mat for an item?

Accepted Answer

Products are available only as shown. We reserve the right to substitute or slightly modify designs without notice. Custom styling is available for order quantities of 10 or more of the same item. Please email hospitality@paragonpg.com or visit our Hospitality page for details.

Question 11

Do you have products that may be placed outdoors?

Accepted Answer

Only items marked "outdoor" or "weatherproof" may be positioned outdoors. All pieces should be sprayed with a clear acrylic on a yearly basis.

Question 12

Do items include a UPC bar code?

Accepted Answer

All Paragon items comply with the Universal Product Code (UPC) numbering standards. For items sold as sets, each individual unit will have the same UPC number. Each unit comes with a Product/UPC bar code label.

Question 13

Are your items American Made?

Accepted Answer

Paragon is proud to be an American owned company and domestic manufacturer. Approximately 95% of Paragon's wall decor products are assembled in the United States in Albertville, AL, using both domestic and globally sourced components.

Question 14

Do you offer security hardware?

Accepted Answer

Yes, please use item number #1000 to order. Security hangers will be installed in lieu of standard hanging hardware. Security hardware pricing is based on a per picture basis and must be ordered based on the total number of pieces ordered.

Question 15

Do you offer clear acrylic instead of glass?

Accepted Answer

Yes. We do have clear acrylic available for an additional charge. Please email hospitality@paragonpg.com.

Question 16

Do you sell to hospitality clients?

Accepted Answer

Yes. We offer a variety of specialized services including custom designs. Please email hospitality@paragonpg.com or visit our Hospitality page for details.

Question 17

Can I offer Paragon products for sale through the internet?

Accepted Answer

E-commerce retailers are approved on an individual basis. Please complete our online E-Commerce Retailer Application located in the forms section. Once we have received your completed form, you will be contacted via email regarding approval. If approved we provide a detailed list of e-commerce retailer shipping procedures and additional charges where applicabe.

Question 18

What is Paragon’s return policy?

Accepted Answer

All claims should be made within 10 business days after receipt of goods. Should you receive a defective or damaged product, please fill out our online claim form or you may email service@paragonpg.com. Prior approval must be received from our Customer Care Center before any returned merchandise will be accepted. A 25% restocking fee will apply for all non-authorized returns.  The carrier is responsible for delivering our product to you in good condition. Please inspect shipment for damages and note them on freight bill.

Question 19

Does Paragon sell to consumers?

Accepted Answer

Paragon offers its products "WHOLESALE TO THE TRADE ONLY" to retailers and design professionals. As a wholesaler, Paragon does not sell to consumers.

Question 20

Where can I purchase Paragon?

Accepted Answer

Paragon can be purchased through retailers and design professionals. Please enter your address in the Where to Buy box at the bottom of the page for retailers/designers in your area.

Question 21

What is my Paragon art worth?

Accepted Answer

As a wholesale manufacturer, Paragon does not provide retail or used market values to consumers or store owners reselling previously owned Paragon art.

FAQ